Arrival
10
nov 2026
Departure
11
nov 2026
Arrival
Departure
Stay Guide
Find information about reservations, rooms and suites, gastronomy, spa, pools, families, experiences, events and services.
Browse the questions and answers below to help you prepare for your stay at Castell Son Claret.
More information: Discover Castell Son Claret
What is Castell Son Claret?
Castell Son Claret is a five-star Grand Luxe boutique hotel set on a historic estate in Mallorca. It brings together accommodation, gastronomy, wellbeing and experiences connected to the island's nature, culture and landscape.
Where is Castell Son Claret located?
Castell Son Claret is located at Carretera Es Capdellà-Galilea, km 1.7, 07196 Es Capdellà, Calvià, Mallorca, Balearic Islands, Spain. The estate is close to the village of Es Capdellà and the Serra de Tramuntana.
Is Castell Son Claret a five-star hotel?
Yes. Castell Son Claret is a five-star Grand Luxe hotel conceived as a luxury boutique property in Mallorca.
Is Castell Son Claret a member of The Leading Hotels of the World?
Yes. Castell Son Claret is a member of The Leading Hotels of the World and participates in the organisation's Leaders Club programme.
How many rooms and suites does the hotel have?
Castell Son Claret has 43 rooms and suites, distributed between the historic building and different landscaped areas of the estate.
How large is the Castell Son Claret estate?
The private Castell Son Claret estate extends over 132 hectares of Mallorcan landscape, with gardens, a kitchen garden, olive trees and natural areas.
Is Castell Son Claret open all year round?
Castell Son Claret operates seasonally. Available opening, closing and stay dates are always shown in the booking calendar on the official website.
Can I visit Castell Son Claret without staying at the hotel?
Yes. Olivera, Sa Clastra, Bellesa de Claret, events and selected experiences can welcome non-resident guests with prior reservation, subject to availability and the conditions of the chosen service.
Which languages are spoken by the hotel team?
The hotel offers service in several languages. Spanish and English are commonly spoken, while German, French, Catalan and other languages depend on the department and the team on duty at the time.
Does the hotel offer Wi-Fi?
Yes. Rooms and suites include complimentary high-speed wireless internet access. Coverage may vary in some outdoor areas because of the size and natural layout of the estate.
Is smoking allowed at Castell Son Claret?
Smoking is not permitted in indoor areas. Outdoors, guests should use only the areas indicated by the team, and the same rules apply to electronic cigarettes.
What kind of atmosphere and stay does Castell Son Claret offer?
Castell Son Claret offers a peaceful, elegant and personalised stay focused on rest, gastronomy, wellbeing and a connection with Mallorcan nature. The estate maintains a serene atmosphere that is respectful of all guests.
More information: View rooms and suites
How can I book a room at Castell Son Claret?
Reservations can be made at www.castellsonclaret.com or through the Reservations team at reservations@castellsonclaret.com and +34 971 138 629. The email confirmation contains the details and conditions of the stay.
What are the advantages of booking directly with Castell Son Claret?
Direct booking gives access to offers published exclusively on the official website, best price guarantee, immediate confirmation, secure transactions and direct assistance from the hotel. Specific benefits depend on the selected rate.
How do I know whether my reservation is confirmed?
A reservation is confirmed when you receive an email containing the confirmation number, dates, category, number of guests, rate and its conditions. If the message does not arrive, check your spam folder and contact Reservations.
Can I change the dates or details of my reservation?
Yes. Changes depend on availability and the conditions of the booked rate. They should be requested through the management link included in the confirmation or by contacting Reservations and providing the reservation number.
How can I cancel my reservation?
Cancellation must be processed through the channel used to book, the link included in the confirmation, or the Reservations team. If the reservation was made through an agency or external platform, it must be managed through that channel.
What is the hotel's cancellation policy?
The cancellation policy varies according to the rate, dates and offer booked. The applicable deadline and any charges are shown before payment and are included in the confirmation, which takes precedence over any general information.
What happens if I do not arrive at the hotel?
Failure to arrive without cancelling is considered a no-show and the charges stated in the confirmed rate will apply. The hotel may cancel the remaining nights if it does not receive any communication from the guest.
Is a deposit or prepayment required?
Some rates require a card guarantee, a deposit or full payment in advance. The amount, timing of the charge and refund conditions are shown before the reservation is confirmed.
Which payment methods does Castell Son Claret accept?
The booking system displays the payment methods available for each rate and channel. Accepted cards, advance payments, bank transfers and any third-party authorisations are handled according to the conditions communicated for the transaction.
In which currency are reservations charged?
The hotel's official rates are quoted and charged in euros. Any conversion shown by a bank or external platform is for guidance only.
Is the Balearic Islands tourist tax included in the price?
The Balearic Islands Sustainable Tourism Tax is itemised in accordance with current regulations and may be payable separately at the hotel. The amount depends on the season, length of stay and any legally applicable exemptions.
Can I make a reservation for someone else?
Yes. The reservation must include the full name of the person who will be staying. When payment is made by someone else, the hotel may request authorisation, identification and additional documentation before arrival.
How can I request connecting rooms, twin beds or a specific location?
Bed preferences, connecting rooms, floor, views or location can be noted on the reservation. Requests are subject to availability and are only considered guaranteed when expressly confirmed in writing by the hotel.
Does Castell Son Claret accept group bookings?
Yes. Requests for several rooms, celebrations, incentives or events are considered individually. The team provides availability, rates, deposits, deadlines and specific conditions for each group.
Is there a waiting list when the hotel is fully booked?
When a date is unavailable, Reservations may register the guest's interest and advise if an option becomes available. This does not guarantee accommodation or create a commitment until a formal confirmation is issued.
Can gift vouchers be used to book a stay?
Yes, provided that the voucher includes accommodation and is still valid. The reservation must be requested in advance, quoting the voucher code and observing its dates, included services and redemption conditions.
What time is check-in?
Check-in is available from 15:00. An earlier arrival may be requested, but it depends on the room's actual availability on the day.
What time is check-out?
Check-out must be completed by 12:00. Any extension requires hotel confirmation and may carry an additional charge.
Can I request early check-in or late check-out?
Yes. Early check-in and late check-out can be requested before the stay or at Reception. Confirmation depends on occupancy, room category and the day's operation.
Can I leave my luggage before check-in or after check-out?
Yes. Reception can store luggage before check-in and after check-out. Items of particular value should be brought to the team's attention so the appropriate security procedure can be followed.
How do I get to Castell Son Claret from Palma Airport?
Castell Son Claret is approximately 34 kilometres from Palma Airport and the usual journey by car takes around 30 minutes. The recommended route goes towards Calvià and Es Capdellà to the signposted entrance to the estate.
Does the hotel arrange private airport transfers?
Yes. Concierge can arrange private transfers with vehicles suitable for the number of passengers and luggage. They should be requested in advance, and the price, cancellation terms and any child seat are confirmed in writing.
Can the hotel call a taxi?
Yes. Reception or Concierge can request a taxi. During high season, peak times or event dates, it is advisable to allow extra time because waiting times depend on the local service.
Is it advisable to hire a car when staying at Castell Son Claret?
It is not essential, but a car provides greater freedom to explore Mallorca from the hotel's rural location. Taxis, private vehicles, excursions and transfers can also be arranged.
Does Castell Son Claret have parking?
Yes. Outdoor parking is complimentary for resident guests and does not require advance booking. Large vehicles should be notified before arrival.
Is valet parking available?
The team assists guests on arrival with the vehicle and access to the car park. The specific availability of valet parking depends on current operations and is confirmed at Reception.
Are there charging points for electric vehicles?
Castell Son Claret has 2 charging points for electric vehicles. They are available on a first-come, first-served basis and cannot be guaranteed by advance reservation. Reception can indicate their location and confirm availability and conditions of use at the time.
Is Reception available 24 hours a day?
Reception coordinates guest assistance throughout the stay and manages late-night arrivals. Guests expecting to arrive late should advise the hotel in advance to receive personalised instructions.
Can Concierge help arrange restaurants, excursions or activities?
Yes. Concierge can assist with restaurants, excursions, beaches, boats, routes, golf, private guides, vehicle hire and activities. All services are subject to availability and the provider's conditions.
What information should I provide if I am arriving late?
Please provide your estimated arrival time, flight number or mode of transport, a contact telephone number and any transfer requirements. This allows the team to organise your arrival and respond to possible delays.
More information: Explore rooms and suites
What room and suite categories does Castell Son Claret offer?
The categories are Estate Courtyard, Estate Double, Deluxe Double, Water Tower Duplex, Terrace Deluxe Double, Demi Suite, Terrace Demi Suite, Garden Suite, Castell Suite, Tower Suite and Pool Suite. Each offers a different location, size and relationship with the gardens and historic building.
What is the maximum occupancy of each room or suite?
The published standard occupancy is one guest in Estate Courtyard and two guests in the remaining categories. Cots, extra beds and family configurations are authorised only in compatible categories and with prior confirmation from Reservations.
Do the rooms have double beds or twin beds?
Bed configuration depends on the category and the room assigned. The beds in rooms 900 and 1000 can be separated by approximately 5 cm to provide a twin-bed configuration. Other bed preferences should be requested from Reservations and are subject to confirmation. The bed linen is high-quality cotton with 600-thread-count sheets, and the standard bedding fillings are hypoallergenic.
Can cots or extra beds be added?
Complimentary cots are available for babies up to 3 years old. Extra beds are offered exclusively from the Demi Suite category upwards and must always be confirmed by Reservations according to the maximum occupancy.
Are there connecting rooms or rooms suitable for families?
Yes. Connecting rooms are available in selected categories and some suites allow family configurations. Reservations will recommend the most suitable combination according to the ages and number of guests.
Are there rooms adapted for guests with reduced mobility?
One Deluxe Double is prepared to offer adapted access. Because of the historic configuration of the estate, it is essential to contact Reservations before booking to review measurements, routes and specific requirements.
Do all rooms have a terrace, garden or balcony?
No. Some categories have a private terrace, balcony, garden or direct outdoor access, while others face the historic courtyard or are located within the castle. The description of each category details its outdoor space.
What views do the rooms offer?
Views vary between the historic courtyard, gardens, estate and Serra de Tramuntana. The exact orientation depends on the category and the room assigned.
What amenities are included in the rooms?
Standard amenities include individual climate control, high-speed Wi-Fi, television, safe, minibar, telephone, hairdryer, bathrobes, slippers, Nespresso coffee machine, towels and a pool basket. Some items vary by room. A kettle and tea selection are currently available in rooms 114, 802, 700, 900 and 1000.
Do the rooms have air conditioning and heating?
Yes. Rooms have individual climate control. Heating and air conditioning operation is adjusted according to the season, and Reception can request technical assistance when necessary.
Is there a coffee machine, tea and water in the room?
Rooms have a Nespresso coffee machine and complimentary water, which is replenished during the morning housekeeping service. A kettle and tea selection are currently available in rooms 114, 802, 700, 900 and 1000.
Is the minibar included in the rate?
All rooms have a minibar. Included items and chargeable consumption are indicated in the information available in the room.
Do the rooms have a safe?
Yes. Rooms and suites have a safe. If it becomes blocked or there is any issue, please contact Reception and do not attempt to force it open.
Do the bathrooms have a bathtub, shower or both?
Bathroom configuration depends on the category. Some rooms have a shower, while selected suites include a separate bathtub and shower.
Which bathroom amenities are provided?
Rooms offer Viti Vinci bathroom products and the usual personal-care amenities. Any sensitivity, allergy or special requirement should be communicated before arrival.
Is there an evening turndown service?
Yes. The evening turndown service prepares the room for rest and replenishes the items included in the stay. Timing can be adjusted to the guest's preferences.
Can I request a particularly quiet room?
Yes. A particularly quiet location can be requested and the hotel will try to accommodate it subject to availability. As this is a living estate, natural sounds and normal hotel activity may occasionally be heard.
Are an iron, ironing board or electrical adapters available?
An iron, ironing board and adapters can be requested from Housekeeping or Reception. Availability depends on inventory and the type of adapter required.
How often is the room cleaned?
The room receives daily housekeeping and an evening turndown service. The team adapts the service when the guest communicates a preference or activates the Do Not Disturb sign.
How can I request that my room be cleaned at a specific time?
A preferred time window can be requested by calling Reception or contacting Housekeeping. The team will try to accommodate it according to the day's operation.
How often are sheets and towels changed?
Sheets and towels are replaced in accordance with hotel standards and the responsible-reuse programme. Guests may request an additional change whenever needed.
Is laundry, dry cleaning and ironing available?
Yes. Laundry, dry cleaning and ironing are available for a charge. The form provided in the room lists prices, collection times, delivery times and garments requiring special treatment.
Can I request special cleaning for allergies?
Yes. Allergies should be communicated before arrival so that adapted cleaning can be organised and, where possible, items that may cause sensitivity can be removed. The hotel will explain any limitations affecting the request.
What should I do if I leave the Do Not Disturb sign on?
The Do Not Disturb sign is respected and room service is postponed. If it remains active for an extended period, the hotel may contact the guest or enter for justified safety and wellbeing reasons.
What should I do if I leave an item behind at the hotel?
Contact the hotel with your full name, stay dates, room number and a precise description of the item. The team will check the lost-property register and explain collection or shipping options.
How is damage or an issue found in the room handled?
Any damage or issue should be reported to Reception as soon as possible. The team will document the situation, coordinate a technical review and explain any action or charge that may apply.
Can I request additional pillows, blankets or amenities?
Yes. Additional pillows, blankets, towels and selected amenities can be requested. Housekeeping will confirm the available options and arrange delivery.
Can the room be prepared for a celebration or special arrival?
Yes. Guest Relations, Housekeeping and Food & Beverage can prepare details for anniversaries, birthdays, honeymoons and other occasions. Options, price and required notice are confirmed before arrival.
What type of bed linen does Castell Son Claret use?
Castell Son Claret uses high-quality cotton bed linen with 600-thread-count sheets. Standard pillow and duvet fillings are hypoallergenic and selected to provide a comfortable night's sleep. If a guest has a specific allergy or sensitivity, it is advisable to inform the hotel before arrival so Housekeeping can prepare the room according to the guest's needs.
Does Castell Son Claret offer a pillow menu?
Yes. Housekeeping offers a pillow menu so guests can adapt their sleep experience to their preferences. Available options include: Ladies Pillow, pleasant, soft and fluffy; Anti-Ageing Pillow, a soft goose pillow with a cover treated with vitamin E; Gentleman's Pillow, firmer and filled with feathers; Exclusive Neck Support Pillow, with a latex core and removable pads to adjust the height; Aromatherapy Pillow, filled with spelt and lavender; and Feather Pillow, designed to adapt to body temperature. Availability should be requested from Housekeeping and any allergy to feathers, goose, latex, spelt, lavender or another material must be communicated before selecting an option.
Is Castell Son Claret accessible for guests with reduced mobility?
Castell Son Claret has accessible routes and services, although the historic configuration, changes in level and some natural surfaces may create limitations. Reservations reviews each requirement before the stay to provide a realistic recommendation.
Which rooms are adapted?
The hotel has one Deluxe Double prepared for adapted access. The booking should be handled directly so that doors, bathroom, route, bed and any required assistance can be reviewed.
Are Olivera and Sa Clastra wheelchair accessible?
The team can arrange access to Olivera and Sa Clastra for wheelchair users. It is advisable to mention this when booking so the most suitable route, table and services can be arranged.
Is the spa accessible for guests with reduced mobility?
The spa can welcome guests with reduced mobility, but not all wet areas offer the same level of access. The spa team reviews the route, treatment room and required assistance in advance.
Are the swimming pools accessible?
Pool access depends on the area and the level of assistance required. The hotel should be informed before arrival so it can explain steps, handrails, surfaces and available support.
Are accessible parking spaces available?
The car park is located within the estate and the team can reserve a position close to the most suitable access point. The requirement should be communicated before arrival.
Are assistance dogs allowed?
Accredited assistance dogs are handled separately from the general pet policy. They should be notified before the stay so that documentation, room, routes and access to services can be coordinated.
Can the hotel accommodate hearing or visual accessibility needs?
The hotel considers each hearing or visual requirement individually and may provide assistance, adapted information and team support. It is recommended to share specific requirements before booking.
Can I request medical equipment or a refrigerator for medication?
Assistance may be requested for storing medication or arranging medical equipment through external providers. The hotel does not replace a healthcare service and must know the required temperature, size and handling conditions in advance.
Does the Castell Son Claret website offer accessibility tools?
Yes. The website includes Eye-Able, a visual tool that allows users to adjust contrast, size, navigation and other accessibility elements. Issues can be reported to info@castellsonclaret.com.
More information: View family information
Does Castell Son Claret welcome children?
Yes. Castell Son Claret welcomes families and offers accommodation and activities suited to different ages, within a peaceful atmosphere that respects the surroundings.
Are cots and extra beds available for children?
Cots are complimentary for babies up to 3 years old. Extra beds are available from the Demi Suite category upwards and require prior confirmation from Reservations.
Are there rooms suitable for families?
Yes. There are spacious suites, connecting configurations and options located close to one another. Reservations will suggest the most suitable combination according to the family composition.
Do the restaurants have children's menus?
Olivera has a children's menu. Sa Clastra is reserved for guests aged 14 and over and offers a long-format gastronomic experience.
Are high chairs available?
Yes. Olivera has high chairs, and it is advisable to request one when making the reservation so it can be prepared.
Does the hotel offer babysitting?
Yes. Concierge can arrange babysitting through external professionals. The request requires advance notice, and the child's age, schedule, language, price and conditions are confirmed before the service.
What activities are available for children and families?
Concierge can arrange tennis lessons, bicycle hire, walks around the estate and age-appropriate activities. The offer varies according to season and availability.
Can children use the swimming pools?
Yes. Children may use the main pool under constant adult supervision and in accordance with the rules, opening hours and the area's peaceful atmosphere.
Can minors access the spa?
Bellesa de Claret facilities and treatments are reserved for guests aged 14 and over. Access must always follow the spa team's instructions.
Are pets allowed at Castell Son Claret?
Yes, on a limited basis. Castell Son Claret accepts pets only in the Pool Suites, with a maximum weight of 5 kg and always subject to prior hotel confirmation. To confirm the conditions applicable to a stay with a pet, please contact Reservations before arrival. Accredited assistance dogs are handled under a specific procedure.
Does the hotel offer services for pets?
Pets are accepted only in the Pool Suites and up to a maximum weight of 5 kg. Conditions and any available services must be confirmed with Reservations before arrival. Accredited assistance dogs are handled under a specific procedure.
More information: Discover Bellesa de Claret | View spa menu and treatments
What is Bellesa de Claret?
Bellesa de Claret is Castell Son Claret's spa, a wellbeing space inspired by Mediterranean nature. It combines personalised treatments, natural ingredients from the estate and techniques focused on rest and recovery.
What are the spa opening hours?
Bellesa de Claret facilities are open every day from 8:00 to 20:00 and treatments are available from 10:00 to 19:30. The gym is open 24 hours a day for resident guests.
Can non-resident guests book the spa?
Non-resident guests can request spa treatments and experiences with prior reservation. Access to the facilities, availability and any minimum spend depend on the option booked.
Is it necessary to book treatments in advance?
Yes. Advance booking is recommended, especially during high season, weekends and event dates. Last-minute requests depend on therapist, treatment-room and duration availability.
What treatments does Bellesa de Claret offer?
The menu includes relaxing and deep-tissue massages, body rituals, facial treatments, hammam, reflexology, hand and foot care, beauty services and options such as yoga, hiking and tennis. The current menu determines durations and prices.
Are treatments for couples available?
Yes. Couples' massages and rituals can be arranged, subject to treatment-room, therapist and duration availability. Advance booking is particularly recommended.
What facilities does the spa include?
Bellesa de Claret includes treatment rooms, hammam, sauna, water and relaxation areas, a gym and spaces connected to the garden. Use of each facility is subject to opening hours and the team's instructions.
Does the spa have an ice bath or cold-immersion experience?
Yes. The spa offers a cold-immersion experience. It must be used in accordance with the team's instructions and is not recommended where medical contraindications apply.
Does the hotel have a gym?
Yes. Castell Son Claret has a gym open 24 hours a day for resident guests. The Bellesa de Claret team can provide information about equipment, classes and personal-training options.
Where is the Castell Son Claret gym located?
The gym is not located inside the spa building. It is on the ground floor of House 10, in the landscaped villa area. Reception or the Bellesa de Claret team can direct guests from any part of the hotel.
What should I bring to my treatment?
A swimsuit is required for the facilities. Resident guests have a bathrobe and slippers in their room, and the spa provides towels. For a treatment, comfortable clothing is sufficient.
How early should I arrive at the spa?
Guests are advised to arrive at least 10 minutes early. Late arrival may reduce the treatment time so that subsequent appointments are not affected.
What is the spa cancellation policy?
Cancellations must be communicated at least 6 hours in advance. With less notice, or in the event of a no-show, the full treatment price is charged.
Are treatments available during pregnancy?
The team can recommend suitable treatments during pregnancy once the stage of pregnancy and health status are known. The guest should mention the pregnancy when booking and follow the advice of their healthcare professional.
What should I disclose if I have an injury or medical condition?
Injuries, high blood pressure, heart conditions, metabolic disorders, allergies, pregnancy, recent surgery and any other relevant condition must be disclosed. The therapist may adapt or advise against the service.
Can spa gift vouchers be purchased?
Yes. Castell Son Claret's online shop offers wellbeing vouchers and spa experiences. The voucher must be booked in advance and used within its validity period and conditions.
Does the spa offer special services for weddings or celebrations?
Yes. The spa can prepare individual treatments, couples' services and proposals for weddings or celebrations. The programme is designed according to the number of people, schedule and team availability.
More information: View Olivera Restaurant
What type of restaurant is Olivera?
Olivera is Castell Son Claret's creative Mediterranean restaurant. Its concept combines seasonal produce, ingredients from the kitchen garden, artisanal preparation and a relaxed experience among gardens with views of the Serra de Tramuntana.
Is Olivera open to guests who are not staying at the hotel?
Yes. Olivera welcomes non-resident guests with prior reservation, subject to availability and the hotel's opening calendar.
What services does Olivera offer?
Olivera serves breakfast, lunch and dinner, with à la carte options, a lunch menu and seasonal gastronomic proposals such as Raíces y Vanguardia.
What are Olivera's opening hours?
Breakfast is served from 8:00 to 10:30, lunch from 13:00 to 15:30 and dinner from 19:00 to 21:30. Hours may be adjusted on special dates or with seasonal changes.
What is Olivera's cuisine based on?
The cuisine is based on seasonality, provenance and product quality. It incorporates ingredients from the estate, Mallorcan producers and selected national and international ingredients chosen for their quality.
Does Olivera use produce from Castell Son Claret's kitchen garden?
Yes. Fruit, vegetables and herbs from the organic kitchen garden are incorporated into dishes according to the season and the natural availability of each harvest.
Is Olivera's bread made at the hotel?
Yes. Castell Son Claret has its own bakery, where artisan breads and pastries are made every morning with organic flours and carefully managed processes.
Does Olivera use olive oil from the estate?
Yes. Extra virgin olive oil produced on the estate is part of the hotel's gastronomic identity and is used in different preparations.
Are all Olivera ingredients local?
No. Olivera prioritises local and seasonal produce, but also selects national and international ingredients when their origin and characteristics enrich the culinary proposal.
Does Olivera have a Michelin star?
No. Olivera does not have a Michelin star. The one-Michelin-star distinction belongs exclusively to Sa Clastra.
Who leads Olivera's culinary concept?
Olivera is led by Chef Jordi Cantó as part of Castell Son Claret's gastronomic project. The restaurant service team is led by Philip Dion and Juan Carlos Rodríguez.
Does Olivera have a terrace?
Yes. Olivera has an outdoor terrace set among gardens with views of the Serra de Tramuntana. Opening depends on the weather and service organisation.
Can I reserve a table on Olivera's terrace?
The terrace can be requested as a preference, but it is not guaranteed until the table is assigned. The restaurant may move service indoors when the weather or operation requires it.
What is the Raíces y Vanguardia menu?
Raíces y Vanguardia is a series of tasting menus that evolves in chapters around specific products and moments of the season. The current chapter, Mar y Tierra, is offered for a limited period and only during dinner service.
Does Olivera offer a lunch menu?
Yes. Olivera offers a lunch menu with a light Mediterranean approach linked to seasonal produce. Current content and price can be found in the restaurant's published menu.
Does Olivera offer vegetarian, vegan or gluten-free options?
Yes. The team can propose vegetarian, vegan and gluten-free options. They should be requested when booking, as the degree of adaptation depends on the menu, ingredients and cross-contamination risk.
How does Olivera manage food allergies?
Allergies and intolerances must be stated when booking and confirmed on arrival. The team explains possible adaptations and any limitations resulting from the kitchen or cross-contamination risk.
What is Olivera's dress code?
Smart-casual attire appropriate for a luxury hotel restaurant is recommended. Swimwear, wet clothing and beachwear are not permitted.
Are children welcome at Olivera?
Yes. Olivera welcomes families, has a children's menu and can provide high chairs. It is advisable to communicate the child's age and any requirements when booking.
How can I book Olivera?
Reservations can be made through the official website using the restaurant's online booking system or by contacting Olivera directly on +34 971 138 637.
What is Olivera's cancellation policy?
Guarantee, cancellation and no-show conditions are shown during the booking process and included in the confirmation. Group reservations and special menus may have different conditions.
Is parking available for non-resident Olivera guests?
Yes. Non-resident guests can use the car park next to the entrance to the estate and follow the team's directions. It is advisable to arrive with enough time for the walk to the restaurant.
Can Olivera gift vouchers be purchased?
Yes. Castell Son Claret's online shop offers gastronomic experiences and Olivera gift vouchers. Each product specifies the number of guests, validity, inclusions and booking method.
More information: View Sa Clastra Restaurant
What is Sa Clastra?
Sa Clastra is Castell Son Claret's gastronomic restaurant, led by Jordi Cantó. Its creative cuisine reinterprets Mallorcan heritage through landscape, memory and produce.
Does Sa Clastra have a Michelin star?
Yes. Sa Clastra holds one Michelin star in the Michelin Guide Spain 2026.
Who is the chef of Sa Clastra?
The chef of Sa Clastra is Jordi Cantó, Executive Chef of Castell Son Claret.
What is the culinary concept of Sa Clastra?
The Viento y Memoria concept transforms Mallorca's winds into gastronomic chapters. Each dish connects tradition, cultural influences, memories of the island and a contemporary perspective.
Which menus does Sa Clastra offer?
Sa Clastra offers the Viento y Memoria tasting menu in the formats available when booking. The journey, courses and pairing options may evolve throughout the season.
What is the price of the Sa Clastra menu?
The published 2026 price for the Viento y Memoria menu is €205 per person. Drinks, wine pairing and any supplement are charged separately unless the booked experience states otherwise.
What are Sa Clastra's opening hours?
Sa Clastra serves dinner on selected days. The booking calendar shows the available opening days and arrival times, which take precedence in the event of seasonal changes or private events.
Is Sa Clastra open to non-resident guests?
Yes. Sa Clastra welcomes non-resident guests with prior reservation and subject to availability.
How far in advance should I book Sa Clastra?
Booking as far in advance as possible is recommended, especially in high season and on special dates, because the number of tables is limited and the menu requires preparation.
Does a Sa Clastra reservation require a guarantee or prepayment?
A reservation may require a card guarantee, deposit or prepayment. The applicable condition is shown before the booking is completed and is included in the confirmation.
What is Sa Clastra's cancellation policy?
The cancellation deadline, late-cancellation charge and no-show policy are shown during booking. These conditions may vary for vouchers, groups and special experiences.
How long does the Sa Clastra experience last?
The experience usually lasts between two and a half and three hours, depending on the format chosen and the pace of service. Guests are advised to arrive on time.
What is Sa Clastra's dress code?
Elegant yet relaxed attire is recommended. Beachwear is not permitted, and guests should choose clothing suitable for a long-format gastronomic experience.
Are children allowed at Sa Clastra?
Sa Clastra and its gastronomic experience are reserved for guests aged 14 and over.
Can Sa Clastra adapt the menu for allergies and intolerances?
The restaurant considers adaptations when allergies or intolerances are communicated sufficiently in advance. Multiple or severe restrictions may make safe adaptation of the menu impossible.
Does Sa Clastra offer a vegetarian or vegan menu?
Vegetarian or vegan requests must be communicated before booking. The team confirms whether it can adapt the full menu coherently and safely for the selected date.
Is wine pairing available?
Yes. The sommelier offers pairing options and a wine list featuring references from Mallorca and other regions. Content and price can be consulted when booking or at the restaurant.
Is a non-alcoholic pairing available?
A non-alcoholic pairing can be requested. Its availability, composition and price should be confirmed in advance so the team can prepare the appropriate experience.
Does Sa Clastra have a terrace?
Yes. Sa Clastra has a courtyard and terrace for outdoor dining when weather and operations allow. Table location cannot be guaranteed in advance.
Is Sa Clastra accessible for guests with reduced mobility?
The restaurant can arrange access for guests with reduced mobility. It is important to advise the team when booking so the route, table and access to facilities can be reviewed.
Is parking available for Sa Clastra guests?
Yes. Parking is available at the entrance to the estate. The restaurant is reached from there through the gardens, and the team can assist where mobility support is required.
Can Sa Clastra gift vouchers be purchased?
Yes. The online shop offers gift vouchers and gastronomic experiences linked to Sa Clastra. Each product specifies the menu, number of people, validity and booking conditions.
More information: Discover the gastronomy of Castell Son Claret
Where and when is breakfast served?
Breakfast is served at Olivera from 8:00 to 10:30, indoors and on the terrace when weather permits.
Is breakfast included in the room rate?
Yes. Breakfast is included in all Castell Son Claret accommodation rates.
Can non-resident guests have breakfast at the hotel?
Yes. Non-resident guests may request breakfast with prior reservation and subject to availability. The experience, price and schedule are confirmed at the time of booking.
Does breakfast offer vegetarian, vegan, gluten-free or allergy-friendly options?
Yes. The team offers vegetarian, vegan and gluten-free alternatives and considers allergy requirements. These should be communicated in advance so options can be prepared and the risk of cross-contamination explained.
What is Castell Bar?
Castell Bar is the hotel's bar and lounge, offering signature cocktails, selected wines and a concept inspired by ingredients from the estate and Mediterranean flavours.
What are Castell Bar's opening hours?
Castell Bar's opening hours adapt to the season and hotel activity. The team provides daily information about drinks, food service and last orders.
Do the cocktails use ingredients from the kitchen garden?
Yes. Some creations incorporate herbs, fruit and botanicals from the kitchen garden, combined with local spirits and other selected references.
What does the Pool Bar offer?
The Pool Bar offers cocktails, drinks and informal Mediterranean dishes beside the pool and gardens. The menu includes fresh options and food service during the hours published each season.
What are the Pool Bar opening hours?
The Pool Bar operates during pool season and its opening hours depend on the weather. The hotel communicates current kitchen and beverage-service times in the area and on the current menu.
Is room service available?
Yes. Resident guests have room service. The menu, opening hours, supplements and indicative delivery times are available in the room information.
Can breakfast be ordered to the room?
Yes. Breakfast can be requested in the room during the established service hours. The order should be placed through the indicated channel and may carry a supplement depending on the rate.
Does the hotel prepare picnics or takeaway food?
The hotel can prepare picnics or takeaway options when requested in advance. Contents, price, collection time and storage recommendations are confirmed before preparation.
More information: View Day Pass and pool experiences
How many swimming pools does Castell Son Claret have?
Castell Son Claret has a main outdoor pool for guests, an indoor water area connected to the spa and private pools in the Pool Suites. Each area has different conditions of use.
Where is the main outdoor pool located?
The main outdoor pool is located beyond the terrace of Olivera restaurant, within the gardens of Castell Son Claret. It can be reached from the main hotel areas by following the route through the gardens.
What are the pool opening hours?
The outdoor pool is open in spring from 10:00 to 18:00 and in summer, from June onwards, from 8:00 to 20:00. Hours may change because of weather, maintenance or events.
Are the swimming pools heated?
The private pools in the Pool Suites are not heated. The main outdoor pool is seasonal and its temperature depends on ambient conditions, while the indoor spa water area maintains its own wellbeing conditions.
Is pool access included for resident guests?
Yes. Access to the main outdoor pool is included for resident guests during their stay, within opening hours and subject to capacity and safety rules.
Can non-resident guests use the pool?
Non-resident guests can access the pool only with a Day Pass or an experience that expressly includes pool access. Availability is limited to selected dates and prior reservation is required.
What is included in a Castell Son Claret Day Pass?
Each Day Pass option specifies its schedule, pool access, sun lounger, towel and included gastronomic services. Only the items stated in the confirmation of the purchased product are included.
Can the Day Pass amount be used as food and beverage credit?
Whether the amount can be used as credit depends on the selected Day Pass. The confirmation states the usable amount, accepted outlets, exclusions and how any unspent balance is handled.
Is it necessary to reserve a sun lounger or Day Pass?
Yes. The Day Pass and sun lounger must be reserved in advance because capacity is limited. Guarantee, cancellation and access conditions are shown before purchase is completed.
Can children use the pool?
Yes. Resident children may use the main pool under constant adult supervision and while maintaining calm and safe behaviour.
Does the hotel provide pool towels?
Yes. Rooms include a basket with pool towels and the pool-area team can provide replacements when needed. Towels should be returned at the indicated points.
Is there a lifeguard?
The pool has supervision during the hours communicated by the hotel. The presence of a lifeguard does not replace direct adult supervision of children.
Can I eat and drink by the pool?
Yes. The Pool Bar serves food and drinks in authorised areas. Glass and externally purchased food or beverages are not permitted around the pool.
What happens if the pool closes because of bad weather?
For safety, the hotel may temporarily close the pool during storms, strong winds, heavy rain or maintenance. Alternatives and the handling of a Day Pass are governed by the booking conditions.
More information: Discover experiences in Mallorca
What experiences are available at Castell Son Claret?
The offer combines gastronomy, wellbeing, nature, culture and sport. It may include spa, yoga, hiking, cycling, tennis, island visits, boat experiences, tastings and activities linked to the kitchen garden and estate.
Can I visit the Castell Son Claret kitchen garden?
Kitchen-garden visits are offered as part of scheduled activities or private experiences. Availability depends on the season, harvest and agricultural work.
Can I visit the hotel's bakery?
The bakery may form part of visits, demonstrations or content organised by the hotel. Access requires prior coordination to respect production and hygiene rules.
Are there experiences related to the estate's olive oil?
Yes. The hotel can organise tastings, tours or experiences connected with the olive trees and estate-produced oil. The offer depends on the agricultural calendar and team availability.
Does the hotel offer yoga, meditation or personal-training sessions?
Yes. Bellesa de Claret can arrange personalised yoga, meditation, mindfulness and individual training. Sessions must be booked and take place in the most suitable location depending on the weather.
Can bicycles be hired?
Concierge can provide bicycles and arrange hire of electric, mountain or road bikes. Availability, size, helmet, delivery and price are confirmed before the service.
Is Castell Son Claret suitable for cyclists?
Yes. The location provides access to routes in south-west Mallorca and the Serra de Tramuntana. Concierge can arrange hire, storage, routes, guides and transfers according to the cyclist's level.
Are there hiking routes near the hotel?
Yes. There are routes of different difficulty levels in the Serra de Tramuntana area. Concierge can advise on distance, elevation, weather, equipment and whether a guide is advisable.
Can the hotel arrange golf outings?
Yes. Concierge can book green fees, transfers and equipment hire at golf courses in Mallorca. Conditions depend on the selected club.
Can the hotel arrange boat trips or visits to beaches?
Yes. Private or shared boat outings, transfers and visits to beaches and coves can be arranged. Weather, capacity and provider policy determine final confirmation.
Can private guides be booked to explore Mallorca?
Yes. Concierge can book private guides in several languages and prepare cultural, historical, gastronomic or scenic itineraries with transport when required.
Does Castell Son Claret organise concerts or cultural events?
Yes. Castell Son Claret hosts Castell Classics and other cultural or musical events during the season. Dates, tickets and access conditions are published in the official agenda.
Are experiences available to non-resident guests?
Some experiences welcome non-resident guests, while others are reserved for hotel guests. Each activity page states access conditions, schedule, price and meeting point.
What is the cancellation policy for activities and experiences?
The policy depends on whether the activity is operated by the hotel or by an external provider. The confirmation specifies deadlines, charges and how weather-related cancellations are handled.
More information: View exclusive events | Weddings at Castell Son Claret | Event spaces
Can weddings be held at Castell Son Claret?
Yes. Castell Son Claret hosts weddings and private celebrations in a historic setting surrounded by gardens. Each event is designed according to the date, number of guests, spaces, accommodation and gastronomic proposal.
Which spaces are available for weddings and events?
The estate offers indoor and outdoor spaces, gardens, courtyards, terraces and rooms for ceremonies, cocktails, dinners and meetings. Each proposal identifies the most suitable spaces and the alternative plan in case of bad weather.
What is the maximum capacity for an event?
Maximum capacity depends on the space, set-up, type of service and technical requirements. The Events team provides the authorised capacity within each personalised proposal.
Can the ceremony and reception both be held on the estate?
Yes. Both the ceremony and reception can be organised on the estate. The team distinguishes between symbolic ceremonies and legal formalities and prepares a weather contingency plan.
Can the hotel be booked exclusively?
Yes. Partial or full exclusivity can be considered depending on the season, number of rooms, duration, food and beverage requirements and calendar. Conditions are formalised in a specific proposal.
Are special accommodation rates available for event guests?
Room blocks and special accommodation rates for guests may be agreed within the event contract. Allocation, release dates, deposits and individual booking procedures are set out in writing.
Does Castell Son Claret organise corporate meetings or incentives?
Yes. The hotel organises meetings, conferences, incentives, executive retreats and team activities, combining meeting rooms, outdoor spaces, food and beverage and accommodation.
What audiovisual equipment is available?
Rooms can be equipped with screens, projection, sound, microphones, connectivity and technical support using in-house resources or approved suppliers. The proposal details each item and its cost.
Does the hotel offer customised event menus?
Yes. Culinary and Events teams design menus, beverages and service formats according to the type of celebration. Allergies, dietary requirements and final decisions must be communicated within the agreed deadlines.
Are external suppliers allowed?
External suppliers require prior approval, insurance, documentation and coordination of access, set-up and removal. The event contract sets out any exclusivities and potential charges.
Are there restrictions on music or event times?
Yes. Timings, sound levels and authorised spaces must comply with regulations, licences and the need to respect hotel guests. The team incorporates these conditions into the event planning.
What happens if it rains on the day of the event?
Each event has an indoor or covered alternative suited to the contracted capacity. The timing for activating the rain plan, set-up changes and any costs are agreed before the event date.
Is parking and transport available for event guests?
The estate has parking and the team can coordinate taxis, private vehicles and coaches. Capacity, access and timings are planned according to the number of guests.
How can I request an event proposal?
Proposals can be requested at events@castellsonclaret.com or on +34 971 138 629. It is helpful to include the date, type of event, estimated number of attendees, accommodation, food and beverage and technical requirements.
More information: What to see and do in Mallorca
In which part of Mallorca is Castell Son Claret located?
Castell Son Claret is in Es Capdellà, within the municipality of Calvià in south-west Mallorca, next to the landscape of the Serra de Tramuntana.
How far is Palma from the hotel?
Palma is around 25 to 30 minutes away by car, depending on traffic and the exact destination.
How far is Palma Airport from the hotel?
Palma Airport is around 34 kilometres away and the usual journey takes approximately 30 minutes. In high season, additional travel time should be allowed.
What is the nearest village?
Es Capdellà is the closest village. Calvià, Peguera, Santa Ponça and Andratx are also within a convenient driving distance.
Is Castell Son Claret within the Serra de Tramuntana?
The estate lies at the foothills and within the landscape of the Serra de Tramuntana, recognised as a UNESCO World Heritage Site. Its location connects south-west Mallorca with the first slopes of the mountain range.
Which beaches and coves are near the hotel?
Nearby beaches and coves in the south-west include Camp de Mar, Peguera, Santa Ponça, Portals Vells and Sant Elm. Concierge can recommend the most suitable option according to distance, wind, parking and season.
Which Serra de Tramuntana villages can be visited from the hotel?
Routes can be organised from the hotel to Andratx, Estellencs, Banyalbufar, Valldemossa, Deià and Sóller. The itinerary should be adapted to the time available and mountain-road traffic.
Are there local markets near Castell Son Claret?
Weekly markets are held in different nearby municipalities, including Calvià and Andratx. As days and opening hours can change, Concierge can provide updated information during the stay.
What is the best time of year to visit Mallorca?
Spring and autumn are particularly pleasant for hiking, cycling and cultural visits. Summer is ideal for beaches and pools, while every season offers a different experience of the island.
Is a car necessary?
It is not essential if transfers are arranged, but a car makes it easier to explore Mallorca from the hotel's rural location. Concierge can coordinate alternatives.
Is there public transport near the hotel?
Public transport in the rural area is limited and is not always practical for every journey. For specific timetables, guests are advised to ask the team and consider a taxi or private transfer.
Which hiking or cycling routes does the hotel recommend?
Concierge recommends routes according to difficulty, distance, elevation, experience and weather. It can prepare options for hiking, road cycling and e-biking, with a guide when advisable.
Can the hotel recommend restaurants outside the estate?
Yes. Concierge can recommend and reserve restaurants outside the estate according to style, location, budget and preferences. Availability and the experience depend on the external establishment.
What should I bear in mind when driving in the Serra de Tramuntana?
Roads in the Serra de Tramuntana are winding, include narrow stretches and are shared with cyclists. Drive calmly, avoid sudden manoeuvres, expect limited parking and allow more time than the distance alone may suggest.
More information: Our commitment to sustainability
What is Castell Son Claret's approach to sustainability?
The strategy combines environmental management, social impact and connection with the local community. It includes the EarthCheck programme, collaboration with ESMENT, support for Fundación Marilles, the organic kitchen garden, energy efficiency and waste reduction.
Does Castell Son Claret have its own kitchen garden?
Yes. The estate has an organic kitchen garden managed in collaboration with ESMENT. Fruit, vegetables and herbs supply the restaurants according to the season.
Does the hotel produce its own olive oil?
Yes. Castell Son Claret produces extra virgin olive oil from the estate's olive trees and incorporates it into its gastronomic offering.
Does Castell Son Claret have its own bakery?
Yes. The hotel has its own bakery, producing artisan breads and pastries every day using organic flours.
Does the hotel work with Mallorcan producers?
Yes. The restaurants collaborate with Mallorcan producers and artisans who share criteria of quality, provenance, seasonality and respect for the product.
Are all products served locally sourced?
Not necessarily. Local produce is prioritised when appropriate, but national and international ingredients are also selected for their quality, uniqueness and role in each dish.
What measures are used to reduce waste and plastics?
The hotel applies waste-reduction measures, separates waste streams, monitors food waste and progressively replaces single-use products. Operations are reviewed as part of its environmental management plan.
How does the hotel manage water and energy consumption?
Castell Son Claret uses smart water and electricity meters, energy monitoring, solar installations and more efficient climate-control systems. These measures help track consumption and support continued emissions reduction.
How does Castell Son Claret protect biodiversity on the estate?
Estate management protects the landscape through garden care, seasonal cultivation, tree regeneration, responsible irrigation and monitoring of natural areas. The size of the property helps preserve habitats characteristic of rural Mallorca.
Is there a towel and linen reuse programme?
Yes. Guests may participate by reusing towels and bed linen when they do not need them changed. Housekeeping maintains the frequency required for comfort and hygiene.
Does the hotel have electric-vehicle chargers?
Castell Son Claret has 2 electric-vehicle charging points, available on a first-come, first-served basis. Reception can confirm availability, location and conditions of use at the time.
Does Castell Son Claret hold sustainability certifications?
Since January 2023, Castell Son Claret has participated in the EarthCheck Certification programme. The hotel also develops social and environmental initiatives with ESMENT and Fundación Marilles.
How do I report a technical fault or maintenance issue?
Contact Reception and provide the room or area, a clear description of the issue and whether the team may access immediately. Reception coordinates the Maintenance intervention.
What should I do if the air conditioning or heating is not working?
First check that doors and windows are closed and review the selected temperature. If the system does not respond, contact Reception for assistance without attempting to manipulate the equipment.
What should I do if there is no hot water or the water pressure is low?
Inform Reception immediately and specify whether the issue affects hot water, water pressure or both. Maintenance will inspect the system and provide follow-up information.
What should I do if the Wi-Fi is not working?
Guests can disconnect and reconnect to Wi-Fi, check the network indicated in the room and restart the device. If the problem continues, Reception can coordinate support and suggest a location with better coverage.
What type of sockets and voltage are used in the rooms?
Spain uses European type C and F sockets with 230 volts and 50 hertz. Devices designed for other standards may require an adapter and must be compatible with this voltage.
Do the rooms have USB ports or chargers?
Availability of USB ports depends on the category and their location within the room. Reception may provide adapters or charging solutions subject to inventory.
What should I do if the safe becomes locked?
Contact Reception. Unlocking follows an identity-verification procedure and can only be carried out by authorised staff.
What should I do if I lose my room key or key card?
Notify Reception, which will verify the guest's identity before issuing new access. The lost card is deactivated for security.
Can Maintenance enter the room if the guest is not present?
Maintenance enters with the guest's authorisation or in accordance with the internal procedure coordinated by Reception. In a technical or safety emergency, the hotel may intervene to prevent damage or risk.
Is mobile-phone coverage good throughout the estate?
Mobile coverage varies by operator and location across the 132-hectare estate. The hotel's Wi-Fi provides an alternative in rooms and main areas.
How do I request electric-vehicle charging?
Castell Son Claret has 2 electric-vehicle charging points, available on a first-come, first-served basis. Before using them, contact Reception to confirm availability, location and conditions of use.
What happens if a technical issue cannot be resolved immediately?
Reception keeps the guest informed, escalates the issue and considers operational alternatives. The solution depends on the type of fault, required parts and hotel occupancy.
What number should I call in an emergency at the hotel?
In an emergency, contact Reception immediately and call 112 when there is serious risk or a medical, police or fire-service need. The team will activate the internal protocol and provide the exact location.
Can the hotel arrange medical assistance?
Yes. Reception can contact medical services, an ambulance or private medical assistance. Care is provided by an external professional and may involve costs for the guest.
Where is the nearest medical centre or hospital?
Reception identifies the most appropriate healthcare facility according to the type of emergency, time and availability. In a serious emergency, call 112 rather than travelling independently.
Is there a pharmacy near Castell Son Claret?
There are pharmacies in nearby towns and on-duty pharmacies change each day. Reception can check the nearest open option and help arrange transport.
Does Castell Son Claret have a defibrillator, and what procedure is followed in a medical emergency or possible cardiac arrest?
Yes. Castell Son Claret has an automated external defibrillator (AED) and staff trained to respond to emergencies. In the event of a possible cardiac arrest, call 112 immediately and alert Reception. The team activates the internal first-aid protocol, provides the exact location to emergency services and brings the defibrillator and available emergency equipment.
How are severe food allergies managed?
Severe allergies must be communicated before arrival and repeated with every restaurant reservation. The team explains possible adaptations and the risk of cross-contamination. In the event of a reaction, alert the team immediately and call 112 if necessary.
What should I do if a fire alarm sounds?
Leave the room without collecting belongings, follow evacuation signs and staff instructions, do not use lifts and proceed to the indicated assembly point. Never return until authorised.
What happens in the event of a storm, strong winds or extreme heat?
The hotel may close terraces, pools, gardens or activities when conditions present a risk. The team informs guests and offers available alternatives.
Are there insects or wildlife on the estate?
Yes. As this is a rural estate, guests may encounter insects, birds, small reptiles and other local wildlife. Unknown animals should not be handled, and Reception can send assistance if needed.
What safety rules apply at the pools?
Guests must respect opening hours, signage, depth information, the prohibition on glass and the team's instructions. Children require constant adult supervision, and behaviour that puts other users at risk is not permitted.
How does the hotel protect valuables?
Rooms have a safe for valuables. For particularly important items, ask Reception about the most appropriate form of safekeeping.
What should I do if I lose documents or belongings during an excursion?
A report should be filed with the relevant authority and Concierge should be contacted. The team can provide guidance on police, consulates, transport, card blocking and providers, although recovery cannot be guaranteed.
How can I request an invoice for my stay or consumption?
An invoice can be requested during the stay or before check-out by providing the name or company name, tax identification, address and email. For restaurant consumption, it is advisable to request the invoice before leaving the establishment.
Can invoice details be changed after check-out?
Corrections after check-out depend on tax regulations and whether the document can legally be amended. The original invoice, correct details and an explanation of the request must be provided.
How are card deposits and pre-authorisations handled?
A pre-authorisation temporarily blocks an amount as a guarantee and does not necessarily constitute a final charge. Release depends on the hotel and on the processing times of the bank.
When is a refund processed?
Where applicable, the hotel processes the refund using the same payment method. After that, the time it takes to appear in the account depends on the bank and may require several business days.
Can an invoice be split between several people or payment methods?
Splitting an invoice should be requested before check-out or before the restaurant bill is closed. The team confirms which items and payment methods can be separated according to the system and tax-documentation requirements.
Where can Castell Son Claret gift vouchers be purchased?
Gift vouchers can be purchased in the online shop accessible from www.castellsonclaret.com. The platform offers accommodation, gastronomy and wellbeing experiences in digital format.
How is a gift voucher redeemed?
The voucher must be booked in advance through the channel stated on the document. The code must be provided and its validity, number of people, included services and availability must be respected.
How long are gift vouchers valid?
The validity date appears on each voucher and is calculated according to the conditions of the product purchased. The reservation and service must take place within that period unless expressly authorised otherwise.
Are gift vouchers transferable or refundable?
Transfer, return, loss and refund conditions depend on the product terms and applicable regulations. The voucher and purchase confirmation contain the specific rule.
Can I use a voucher for a service costing more or less than the voucher value?
When the service costs more, the difference may be paid if the voucher conditions allow it. The handling of any unused amount and the combination of several vouchers depend on the product purchased.
Does the hotel have a loyalty programme?
Yes. Castell Son Claret offers the Be Castell programme and, as a member of The Leading Hotels of the World, provides access to Leaders Club. Benefits depend on level, rate and current conditions.
How can I make a complaint or request a review of a charge?
The request should be sent to info@castellsonclaret.com with the guest's name, dates, reservation or invoice number, amount and explanation. The hotel will review the documentation and provide official complaint forms when requested.
More information: Privacy policy | Job opportunities
How can I contact Reservations?
Reservations can be contacted at reservations@castellsonclaret.com and +34 971 138 629. The contact form and booking engine at www.castellsonclaret.com may also be used.
How can I contact Olivera or Sa Clastra?
Olivera can be booked through its online system or directly on +34 971 138 637. Sa Clastra manages reservations online and can be contacted on +34 971 138 627.
How can I book or contact Bellesa de Claret?
Bellesa de Claret can be contacted at spa@castellsonclaret.com. Information can also be requested on +34 971 138 620 or through the form on the spa page.
How can I request information about weddings or events?
The Events team can be contacted at events@castellsonclaret.com and +34 971 138 629. The request should include the date, number of attendees and type of celebration.
Does Castell Son Claret provide guest service via WhatsApp?
The official website does not publish a general WhatsApp number as a customer-service channel. Enquiries should be made by telephone, email or the official forms communicated by the hotel.
How long does the hotel take to respond to an enquiry?
Response time depends on the department, season and complexity of the enquiry. For an immediate need during a stay or a forthcoming arrival, calling by telephone is recommended.
How does Castell Son Claret manage personal data?
The data controller is Country Club Son Claret S.L., tax ID B-57656688, with registered address at Carretera Es Capdellà-Galilea, km 1.7, 07196 Es Capdellà. Privacy enquiries can be sent to dataprotection@castellsonclaret.com.
How can I stop receiving marketing communications?
The unsubscribe link included in each marketing communication can be used, or the request can be made directly to the hotel. Unsubscribing affects promotional communications but does not prevent messages required to manage a reservation or contracted service.
What is the policy on photography and video on the estate?
Personal photography must respect the privacy of other guests and hotel operations. Professional shoots, productions, commercial use, tripods, lighting or drones require prior authorisation from Management and Marketing.
How can press, creator or audiovisual-production collaborations be proposed?
Proposals should be sent to info@castellsonclaret.com with contact details, media outlet or profile, audience, dates, objective, deliverables, usage rights and accommodation or production requirements. Submission does not imply acceptance.
Where are job vacancies published?
Vacancies are published in the Careers section of www.castellsonclaret.com. Applications must be submitted through the channel indicated in each vacancy.
How can a supplier present its services?
Suppliers may present their services at info@castellsonclaret.com, including company details, contact person, proposal, references, rates and basic documentation. The hotel will forward the information to the relevant department.
How is lost property handled after departure?
Contact info@castellsonclaret.com or +34 971 138 620 and provide the guest's name, dates, room and a description. If the item is found, the hotel will explain identification, storage, collection and possible shipping costs.
Where can I find the website's legal terms and cookie information?
The legal notice, privacy policy, cookie settings and accessibility information are available in the footer of www.castellsonclaret.com. These pages contain the company's details and terms of use.